Complaints

RPE is committed to a corporate culture that includes strong business principles and professional ethics. These practices are inherent in our values, mission and strategy and guide all of our interactions with our clients and our employees. We are committed to the highest levels of client service.

We are regulated by the Royal Institution of Chartered Surveyors (RICS), and follow the rules, codes, and guidance in the RICS Rules of Conduct for Firms. We have a Complaints Resolution Procedure, as required by the RICS.

In the event you would like to make a formal complaint relating to any advice given or action undertaken by RPE, please review our Complaints Handling Procedure below.

Our senior management take these responsibilities seriously, both for themselves and the rest of the organization.

Click for our Complaints Procedure