Privacy Policy & Complaints Procedure

PRIVACY STATEMENT

OUR COMMITMENT TO PRIVACY
We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable).

IF WE CHANGE THIS PRIVACY STATEMENT:
RPE might update this Privacy Statement from time to time. When we have to do this the revised statement will be posted on our website, and where appropriate, by notification on our homepage. You should check this page from time to time to review any changes we have made.

THE PERSONAL INFORMATION WE COLLECT:
When we collect personal information, we are open about how we will use it.

WE COLLECT INFORMATION:
– from meetings with staff or business contacts, such as exchanging business cards, or collecting information at conferences or business events.
– that you provide to us in connection with the services we provide
– that we use to validate your identity, such as a passport or proof of residency document (for example for KYC purposes).

OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION
We rely upon a number of different legal bases for processing personal information and special category personal information – these include processing personal information where it is in our legitimate interests to do so, where this is necessary for the fulfilment of a contract or where the processing is necessary to carry out our obligations under employment law. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with personal information. However, if you do not provide us with information we need by law or require to do work, we may not be able to offer certain products and services.

HOW WE USE YOUR INFORMATION
– We use your personal information in compliance with all the relevant laws and may use it in one or more of the following ways:
– We may use the contact information you supply to respond to your requests.
– We may use identification verification documents to meet with regulatory and legal requirements to verify who you are as a condition of providing RPE services and products.
– Where you give us consent, we use personal information to provide you with marketing and advertising about RPE’s services, you can opt out of this at any time by emailing unsubscribe@rpeurope.com
– Personal information may be used to inform you of services that may be of interest to you from RPE.
– Personal information may be used to safeguard the security of our premises and those we maintain for third parties – for example through the use of CCTV.

WHOM WE SHARE PERSONAL INFORMATION WITH
We may share your personal information with:
– RPE employees who require it to perform their jobs.
– Organizations that support the products or services we provide to you.
– Anyone you give us permission to share it with.
– Official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.

We will never sell your personal information and we take steps to keep your details safe and secure.

STOPPING US CONTACTING YOU
If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time by email to unsubscribe@rpeurope.com.

WHERE WE KEEP AND PROCESS YOUR INFORMATION
We might transfer and store the information we collect from you outside the European Economic Area (EEA). It may be processed by staff or our suppliers outside the EEA. When we do this we aim to make sure the information is secure and properly protected.

KEEPING YOUR INFORMATION SAFE
We commit to maintaining the deployment of appropriate security to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between RPE and any recipient organizations.

YOUR RIGHTS
Where applicable you may have the following rights over your personal information:

REQUEST A COPY OF THE INFORMATION WE HOLD
You can access the personal information we hold about you. To do so please contact us by email at privacy@rpeurope.com . There is no charge for us providing this information to you. You can also ask for information that you have provided to us in a machine-readable format, so you can transfer it to another organization if you want to.

ASK US TO NOT USE YOUR INFORMATION
If for any reason you do not want us to hold or use your information please contact us by email at privacy@rpeurope.com. We may need to keep some of your information for legal and business reasons, for example to comply with a regulatory requirement.

HAVE YOUR INFORMATION CORRECTED
If you think the personal information we hold is wrong contact us at privacy@rpeurope.com and we will check and correct it if necessary. We are committed to holding personal information that is accurate and current.

HOW LONG WE KEEP YOUR INFORMATION
We endeavor to keep your information for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. If you would like us to delete your information please contact us at privacy@rpeurope.com.

HOW TO COMPLAIN
If you need to make a complaint about our handling of your personal information, please contact us directly a. If you are unhappy with how we deal with your complaint, you can contact your Country Data Protection Authority if applicable.

HOW ELSE TO CONTACT US:
If you have any other questions about your personal information, please contact us by email at: privacy@rpeurope.com

For all enquiries not relating to your Personal Information please contact us at info@rpeurope.com

July 2019

COMPLAINTS PROCEDURES

 

RPE is committed to a corporate culture that includes strong business principles and professional ethics. These practices are inherent in our values, mission and strategy and guide all of our interactions with our clients and our employees. We are committed to the highest levels of client service.

We are regulated by the Royal Institution of Chartered Surveyors (RICS), and follow the rules, codes, and guidance in the RICS Rules of Conduct for Firms. We have a Complaints Resolution Procedure, as required by the RICS.

In the event you would like to make a formal complaint relating to any advice given or action undertaken by RPE, please review our Complaints Handling Procedure below. 

Our senior management take these responsibilities seriously, both for themselves and the rest of the organization. 

In order to help us resolve any work related matters and work towards continually improving our professional service. We have appointed Key Persons in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:

Bill Judge
Executive Director
bj@rpeurope.com
Tel:+44 789 906 6343

Steven Weaving
Executive Director
sw@rpeurope.com
Tel: +44 754 096 9757

If your complaint is initially made verbally, we would be grateful if you could summarise the nature of your grievance in writing. Once we have received your written summary of the complaint, we will contact you in writing within 7 days to inform you of our understanding of the circumstances which have led to your complaint. You will be invited to make any comments that you may have in relation to this. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken. If the complaint has still not been resolved to your satisfaction and you remain dissatisfied with any aspect of our handling of your complaints, then we will attempt to resolve this promptly through negotiations, and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR – www.cedr.com) procedures or the dispute resolution process operated by the RICS (DRS- www.rics.org). CEDR and RICS can both provide these services across International Borders and in our business markets.

RPE is an association of independent firms | We use cookies to analyse traffic data only. No data is shared with 3rd parties.